Effective Date: October 27, 2024
1. Introduction
Yosr Technologies Ltd. ("Yosr," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you use our services, including our Passenger Mobile Application (the "App") and related platforms (collectively, the "Services").
2. Scope
Yosr operates primarily as a Business-to-Business (B2B) service provider. Individual users ("you" or "users") access and use our Services through their respective business clients ("Business Clients"). Your interaction with the App is subject to this Privacy Policy, but we acknowledge that your data relationship is primarily with your Business Client.
3. Developer Information
- Company Name: YOSR TECHNOLOGIES LTD
- Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
- Email: [email protected]
- Phone Number: +44 7403 629464
- Company Number: 16138105
4. Information We Collect
We collect the following categories of information:
- A. Information Provided by Business Clients:
- Account Details: Business Client name, address, contact details for authorized administrators.
- User Data: Names, email addresses, and phone numbers of end-users authorized to use the App.
- Payment Information: Information related to payments processed via our third-party payment providers, including payment card details, billing addresses, and transaction history. Note that Yosr does not directly store or handle credit card data, but rather relies on these service providers.
- B. Information Collected Automatically from Users:
- Location Data: Precise location data is collected only when the App is in use for ride tracking and navigation purposes, and with your explicit consent. You can disable location tracking anytime by adjusting the privacy settings within the App or on your mobile device.
- Device Information: Device type, IP address, operating system, browser type, unique device identifiers, mobile network information, and other device-specific information.
- Usage Data: How you interact with our Services, including app features used, pages visited, search queries, time spent on pages, frequency of use, and other user activity.
- Log Data: Server logs containing information such as IP address, browser type, referring/exit pages, dates, times, and other interactions with the servers.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your use of our Services.
- C. Information from Third Parties:
- Payment Processors: Payment information, including transaction details and confirmation, from third-party payment processors.
- Analytics Providers: Data collected through third-party analytics services regarding usage patterns and user behavior.
- Other Service Providers: Information received from service providers that assist us in operating and maintaining the Services.
5. How We Use Your Information
We use the information we collect for the following purposes:
- Providing the Services: To facilitate bookings, provide ride tracking and navigation features, manage user accounts, and ensure the smooth operation of the Services.
- Service Enhancement: To improve user experience, personalize content, and develop new features.
- Customer Support: To provide assistance, respond to inquiries, and troubleshoot issues.
- Security and Fraud Prevention: To detect and prevent fraud, abuse, and other security threats, as well as to protect your account from unauthorized access.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
- Communication: To send you important updates, notifications, and service-related communications.
- Analytics and Research: To analyze usage patterns, assess trends, and improve our Services.
- Aggregated Data: We may create and use aggregate, de-identified data for various business purposes and statistical analysis. This data does not identify you individually.
| What we use your personal information for | What personal information we collect | Our legal grounds for processing | Our legitimate interests |
|---|---|---|---|
| To facilitate bookings and provide transportation services | - User Data (Name, Email, Phone) - Location Data - Booking Information |
- Performance of a contract with you (through your Business Client) | - Providing and improving our core transportation services. |
| To manage your account and provide customer support | - User Data (Name, Email, Phone) - Account Details - Usage Data |
- Performance of a contract with your Business Client - Legitimate interests |
- To ensure efficient management and provide support for your use of the services. |
| To communicate with you about your bookings and service updates | - User Data (Name, Email, Phone) - Booking Information |
- Performance of a contract with your Business Client - Legitimate interests |
- To keep you updated on your booking and ensure seamless delivery of the services. |
| To personalize the app experience and enhance the service | - Usage Data - Device Data |
- Legitimate interests | - To tailor the app to your needs and provide an optimal user experience, as well as improving the services in general. |
| To detect and prevent fraud and ensure security | - Device Data - Usage Data - Log Data |
- Legitimate interests | - To protect our users and the integrity of our platform. |
| To comply with legal obligations | - All necessary data as required by law | - Necessary to comply with a legal obligation | - To meet legal and regulatory requirements. |
| To analyze usage patterns and improve our services | - Usage Data - Device Data - Aggregate Data |
- Legitimate interests | - To improve our service and better meet the needs of our users. |
6. Sharing of Information
We may share your information with the following categories of third parties:
- Service Providers: Third-party service providers that assist us in delivering the Services, including payment processors, hosting providers, analytics providers, customer support providers, and other service providers that support the functionality of the App. These providers are contractually obligated to protect your information and use it only as directed by us.
- Business Clients: We share your data with your Business Client as needed to deliver the services they have requested, including names, email addresses, and location tracking data.
- Legal Authorities: If we are required by law or legal process, we may disclose your data to law enforcement authorities, regulators, or other legal entities.
- Business Transfers: If we undergo a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
7. Data Security
We implement appropriate technical and organizational security measures to protect your data from unauthorized access, use, alteration, or disclosure. These measures include encryption, access controls, firewalls, and regular security audits. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. We encourage you to take steps to protect your account information by using strong passwords and keeping your login details private.
8. Data Retention
We retain your personal information only as long as necessary to provide you with our Services, fulfill the purposes outlined in this Privacy Policy, or as required or permitted by law. This retention period varies depending on the purpose of data processing and legal requirements, with a minimum retention of 3 years.
9. User Rights
While Yosr operates as a B2B service, we understand that you have rights concerning your personal information. You may exercise those rights through your Business Client, and Yosr will provide support and guidance to our Business Clients to ensure they honor those rights on your behalf. Depending on the jurisdiction where you are located, your rights may include:
- Access: The right to access your personal information that we hold.
- Correction: The right to rectify inaccurate or incomplete personal information.
- Deletion: The right to request deletion of personal information.
- Restriction: The right to request restriction of processing your data.
- Portability: The right to receive your data in a commonly used and machine-readable format.
- Objection: The right to object to the processing of your data.
- Withdrawal of Consent: The right to withdraw consent at any time, where applicable.
Please contact your Business Client to make requests related to your data, and they will then be able to engage with Yosr to ensure your requests are handled appropriately.
10. Children’s Privacy
Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal data from a child under 16, we will take steps to delete the information as soon as possible. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.
11. Geographic Scope
Please be aware that our services may not be intended for use by individuals in all jurisdictions. If you are located in a jurisdiction with privacy laws that require specific user consent for data processing activities (such as GDPR or CCPA), you should contact us prior to using our services. We will endeavor to comply with such laws, where possible. We do not currently target individuals in the EU, UK, or California, but this may change in the future as we expand our business.
12. Changes to the Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our data processing practices. We will notify you of any material changes by updating the "Effective Date" at the top of this policy and providing notice to our Business Clients. We encourage you to review this policy regularly.
13. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
- Email: [email protected]
- Phone: +44 7403 629464
- Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Individual users should direct privacy-related inquiries to their Business Client.